The fine print, in plain English.

Welcome to Calm State Co. These Terms & Conditions (“Terms”) apply when you use our website or buy our products directly from us. Please read them — by using our site or placing an order, you agree to them. If you don’t agree, please don’t use the site.

1. Who we are

This site and our products are operated by Calm State Co, a sole trader business based in Australia (ABN 83 724 615 808), founded by Christopher Cox (“we,” “us,” “our”). You can reach us any time at hello@calmstateco.com.

2. What we sell

We make calming digital products (such as wallpapers, printable resources, and prompt collections), books and coloring books (sold as digital downloads and as printed editions), and we offer some free resources.

You can buy our products in two ways, and which terms apply depends on where you buy:

• Directly from us (our website and direct checkout) — these Terms apply.
• Through a marketplace (such as Amazon or Etsy) — we set our prices there, but the sale is completed under that platform’s terms, and the marketplace may apply its own discounts or promotions, and handles delivery, payment, and returns under its own policies (not these Terms).

3. Orders, pricing and payment

• Prices are shown at checkout and may change over time, but changes won’t affect an order you’ve already placed.
• Payments for direct purchases are processed securely by Stripe and PayPal. We never see or store your full card details.
• We may decline or cancel an order if it appears fraudulent, if a product is unavailable, or if a price was listed in obvious error. If we cancel, you’ll receive a full refund of anything paid.

4. Digital products — your license

When you buy a digital product, you’re buying a personal, non-exclusive, non-transferable license to use it. You may:

• download it and use it on your own devices, and print it for your own personal use.

You may not:

• resell, redistribute, sub-license, or share the files;
• claim the work as your own or remove our branding;
• use it commercially (for example, with clients, patients, or students) without our written permission.

These rights continue for as long as we keep that product available. We recommend keeping your own backup of any files you download.

5. Printed books and physical products

Printed items are made to order and produced and shipped by a third-party print provider (BookVault). Because items are printed individually for you, please check your order — especially your shipping address and edition — carefully before paying.

Shipping and handling. For orders placed directly with us, shipping and handling costs are calculated and shown at checkout before you pay, based on your delivery location and the print provider’s rates. Delivery time-frames are estimates, not guarantees, and can vary with production and postal conditions. For international deliveries, any import taxes, duties, or customs charges are your responsibility and aren’t included in the price or shipping shown at checkout.

6. Your consumer rights, refunds and returns

This is the part the law cares about most, so we’ve kept it clear.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms removes, restricts, or modifies those guarantees.

In plain terms, that means:

• If a product is faulty, not as described, or doesn’t do what we said it would, you’re entitled to a remedy. For a major failure, you can choose a refund or a replacement, plus compensation for any other reasonably foreseeable loss. For a minor failure, we’ll repair, replace, or refund it — and we’ll sort it out within a reasonable time.
• Change of mind: because our digital products are delivered instantly and our printed products are made to order, we don’t offer refunds or exchanges simply for change of mind on these items. This does not affect your rights above if something is actually wrong.
• Duplicate or technical problems: if you’re accidentally charged twice, can’t access or download a product, or received the wrong file, contact us and we’ll fix it.
• Damaged or incorrect physical items: if a printed product arrives damaged, defective, or incorrect, email us within 14 days of delivery with a short description and a clear photo, and we’ll arrange a replacement or refund where appropriate.
• Lost in transit: if a physical order doesn’t arrive, contact us within 14 days of the estimated delivery date and we’ll help resolve it.

To make any request, just email hello@calmstateco.com — you don’t need to use any special wording. If you bought through Amazon or Etsy, please use that marketplace’s returns process instead.

7. Free downloads and emails

Sometimes we offer free resources (such as wallpapers) in exchange for your email address. When you sign up:

• you’ll receive the free resource and, if you opted in, occasional emails from us;
• you can unsubscribe at any time using the link in any email;
• free resources are provided “as is,” and we may update, change, or stop offering them at any time.

How we handle your email and personal information is set out in our Privacy Policy.

8. Intellectual property

All content we create — our products, text, designs, illustrations, and the site itself — belongs to Calm State Co and is protected by copyright. You’re welcome to share links to our articles and pages with credit. You may not copy, reproduce, or sell our content or products without our written permission, except as allowed by your personal license in section 4.

9. Acceptable use of the site

Please use our site lawfully and respectfully. Don’t attempt to hack, disrupt, or gain unauthorized access to the site, scrape or misuse our content, or use the site in any way that breaks the law or infringes someone’s rights.

10. Wellbeing disclaimer — supportive tools, not therapy

Calm State Co makes supportive, educational tools — not medical or psychological treatment. Our products and content are for general information and self-help only, and are not a substitute for professional mental-health care, diagnosis, or advice. Using them doesn’t create any therapeutic or professional relationship.

If you’re struggling, please reach out to a qualified health professional — doing so is a strong and worthwhile move. If you’re in crisis or may be in danger, contact your local emergency services or a crisis line immediately.

11. Third-party links and platforms

Our site may link to or rely on third-party services (such as our email, payment, hosting, print, and marketplace providers, or platforms like YouTube). We’re not responsible for the content or practices of those third parties — their own terms and privacy policies apply when you use them.

12. Limitation of liability

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law or any other rights that can’t legally be excluded.

To the maximum extent permitted by law, and subject to those non-excludable rights:

• our products and content are provided “as is,” and we don’t guarantee they’ll be uninterrupted, error-free, or fit for a particular purpose beyond what we’ve described;
• we’re not liable for any indirect, incidental, or consequential loss arising from your use of our site or products;
• where our liability can be limited (rather than excluded) by law, our total liability to you is limited, at our option, to re-supplying the product or refunding what you paid for it.

13. Changes to products and to these Terms

We may update our products, the site, or these Terms from time to time. If we change these Terms, we’ll update the “last updated” date above, and any changes apply from when they’re posted. Changes won’t affect orders you’ve already placed. If you don’t agree with updated Terms, please stop using the site.

14. Governing law

These Terms are governed by the laws of Australia and the state or territory in which Calm State Co operates. Any dispute will be handled in the courts of that jurisdiction. This doesn’t affect any consumer protection rights you have where you live.

15. Complaints and how to escalate

We want every problem sorted fairly and without stress. Here’s how, step by step.

Step 1 — Talk to us first.

Email hello@calmstateco.com with your order number and a short description of the issue (and a photo, if it’s a damaged printed item). We aim to reply within 5 business days and to put things right in line with your rights in Section 6.

Step 2 — Escalate through the platform you bought from.

If we can’t resolve it together, you can use the dispute process where you purchased:

• Bought directly from us and paid by PayPal: open a dispute in the PayPal Resolution Center → “Report a problem,” within 180 days of payment. You can escalate a dispute to a claim if it isn’t resolved within 20 days.
• Bought directly from us and paid by card (Stripe): contact your bank or card issuer to dispute the charge (a “chargeback”).
• Bought on Amazon: go to Your Orders → “Problem with order,” and if the issue isn’t resolved you can file an A-to-z Guarantee claim — up to 90 days after the estimated delivery date (file via the website; the Amazon app doesn’t support these claims).
• Bought on Etsy: message the shop first, then go to Your account → Purchases and reviews → Open a case. You can open a case once the estimated delivery date has passed and at least 48 hours after contacting the shop, within 100 days. Etsy’s Purchase Protection may refund eligible orders.

Please use only one dispute method at a time — for example, don’t file a card chargeback and an Etsy/PayPal case for the same order, as this can cancel your protection.

Step 3 — Printed book or delivery problems.

Our printed books are produced and shipped by our print partner (BookVault). You don’t deal with them directly — just contact us, and we’ll coordinate a replacement or refund where appropriate under Section 6.

Step 4 — Independent escalation (your statutory backstop).

If you’re still not satisfied, you can seek free, independent help:

• Consumer issues (Australia): contact your state or territory consumer protection agency (variously called Fair Trading, Consumer Affairs, or Access Canberra), which can give advice and help negotiate a resolution. The ACCC (1300 302 502) also takes reports — note it identifies systemic problems rather than resolving individual disputes, and usually refers individual matters to state agencies.
• Privacy issues: if your concern is about how we’ve handled your personal information and we haven’t resolved it, you can contact the Office of the Australian Information Commissioner (OAIC).
• Email/marketing: you can unsubscribe from any email using the link at the bottom of it at any time.
• Customers outside Australia: you may also have recourse to the consumer protection authority in your own country (for example, in the EU your national or European Consumer Center, or in the UK, Citizens Advice / Trading Standards).

16. Contact

Questions about these Terms, your order, or a refund?

Email: hello@calmstateco.com
Business: Calm State Co (ABN 83 724 615 808), Australia